Sugarman Group ltd complaints policy and procedure
Sugarman Group Ltd is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Kathy Dennis, Office Manager by phone 020 7614 4270 in the first instance so that we can try to resolve your complaint informally.
If you have any complaints and/or queries in regards to AWR then please contact your consultant initially on 020 7614 4270 and they will help to resolve your query.
At this stage, if you are not satisfied please contact either Darren Cooper or Benton Robertson. You can write to him at:
Sugarman Group Ltd
10 Fenchurch Street
If we have to change any of the time scales above, we will let you know and explain why.
NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.