What you say is only the tip of the iceberg – it is how you say it that counts

Tone of voice
If a person is continually angry or quiet then this will determine how people around them will respond, thus a tone of voice will either frighten people away or pull people in (tone is a reflection of attitude).  A person will always have the same voice but tone will change. People should bear in mind that their tone of voice is a reflection of how they feel – a voice reflects mood, as indeed body language, hand gestures as well as facial expressions all have much more of an impact than actual words.

The effect of communication is divided into three parts:

  • Actual spoken words (7%)

  • Tone of delivery (38%)

  • Body language accompanying words (55%)

For a candidate to create a good impression during interview a positive tone is essential, as this shows confidence, in addition clarity of voice will also demonstrate good communication.

If a person has low self-confidence then this will be revealed in their tone of voice, which will probably be a low monotone voice and they will also usually have poor posture. It is crucial to bear in mind pace of voice and pause, also emphasis of keywords, as this will create an impression as to what is important – a candidate should speed up their tone of voice if they want to show enthusiasm (do not want the same pace of voice throughout an interview).


The tone of voice can convey a number of things to an interviewer such as eagerness, or lack of it, emotion and mood.  "It's not what you said, it's how you said it" holds true and may be even more important in today's thriving business society.